Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gotjerksauces.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gotjerksauces.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gotjerksauces.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Policy

Thank you for shopping at GotJerk! We strive to provide high-quality products and excellent customer service, and we understand that sometimes a return or exchange may be necessary. Please read our return policy carefully to ensure that you understand the process.

Eligibility

To be eligible for a return, your item must be unused, undamaged, and in its original packaging. Certain items, such as perishable goods, are exempt from being returned.

Timeframe

Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Conditions

We reserve the right to refuse a return or exchange if the item is not in its original condition or if it has been damaged for reasons not related to our error. Partial refunds may be granted in certain situations, at our discretion.

Initiating a Return

To initiate a return or exchange, please email us at info@gotjerksauces.com with your order number and the reason for your request. Please do not send your item back to the manufacturer. We will provide you with further instructions for returning the item to us.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within a certain amount of days. The time it takes for your refund to be processed and posted may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund after a reasonable amount of time has passed, please first check your bank account. Then, contact your credit card company. It may take some time for your refund to be processed and posted. If you have completed these steps and still have not received your refund, please contact us at info@gotjerksauces.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We will only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@gotjerksauces.com with your order number and the reason for your request. We will provide you with instructions for returning the item to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will be notified of your return.

Shipping

To return your item, please mail it to: PO Box 3225 York Pennsylvania US 17402. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we will receive your returned item.

Thank you for choosing GotJerk! If you have any questions or concerns about our return policy, please do not hesitate to contact us.